Customer Story

TripActions expanded their total addressable market while intelligently managing risk with Inscribe

100%

return on investment from purchasing Inscribe

~ $100K

saved for every fraudulent application detected

“Inscribe is a great tool for anyone in financial services or any business where you need to know your customers and who you’re doing business with, with confidence. Inscribe pays for itself.”

Rajat Bhatia • Senior Director & Head of Risk Management
Challenges
  • TripActions launched a payments product in 2020, which exposed them to more risk.
  • While they historically sold the payments product to only current customers, the rebound in business travel led to more interest from unsolicited prospects.
  • They needed a turnkey solution for identifying bad actors so they could accept more legitimate customers.
Results
  • 100% return on investment from purchasing Inscribe, as Rajat says that the solution pays for itself.
  • $100K saved for every fraudulent application detected since TripActions primarily does business with other businesses.
About

TripActions is a payments & expense solution designed for both finance teams and employees.

Industry

Fintech

Use Cases

Account Opening

Underwriting

Headquarters

Palo Alto

Employees

1,001-5,000

Features

AI-Powered Fraud Detection

Document Automation

Web App

Challenges

TripActions launched its payments product for current customers, but the rebound in business travel led to increased demand from unsolicited prospects — so the team needed to fortify its risk management strategy

TripActions is an all-in-one travel, corporate card, and expense solution designed for both finance teams and employees.

This fast-growing company started as a travel and expense solution, but introduced their payments product, Liquid, in 2020 to become a one-stop shop for its customers. 

Initially, the company only sold the new product to current customers who were already using TripActions. But with the rebound in business travel at the beginning of 2022, Liquid started getting more interest from unsolicited prospects outside of the current customer base. 

“When any business adds a payments offering, that comes with more risk because now you're taking on short-term credit risk with customers,” Sr. Director & Head of Risk Management Rajat Bhatia explained. 
“And when you have a quickly growing business, adding controls and risk management can slow down or impede that growth. So we needed to find a way to manage risk while maintaining the momentum in our business.” 

Thankfully, Rajat, a seasoned financial services leader, had been brought on board in 2021 to build the risk management ecosystem from the ground up.

“We quickly realized that we needed tools out of the box to help us identify bad actors and give us the confidence to do business with the legitimate prospects who were coming to us.” 

Rajat Bhatia • Senior Director & Head of Risk Management

Solution

Rajat went looking for a solution that his team could start using to review documents immediately 

Out of all the various solutions Rajat and his team looked at, Inscribe was the only one they would be able to use right out of the box. That meant they could get started right away using Inscribe’s web app while they waited for their engineering team to integrate the API. 

“We had a team of risk management and operations people who needed to be able to screen customer documents immediately,” Rajat said. “And Inscribe gave us the flexibility to do that. Because we were able to use the web app for those customer documents, Inscribe was able to help us prevent fraud on day one.” 

Rajat said that one of the major motivators for choosing Inscribe over other vendors (in addition to the fact that his team was able to start using the solution right away) was the integrations with solutions like Alloy and Lendflow. 

Now, Rajat’s team uses Inscribe as part of the KYC/KYB process to ensure that prospects coming through the door are valid business entities. When the initial automated KYB checks put up a red flag or even fail, they ask for additional documentation like a bank statement, utility bill, or IRS tax document from the business to validate their EIN or legal presence. Those documents are then checked by Inscribe for signs of tampering or manipulation. 

If a customer is deemed legitimate during the onboarding process, then the underwriting team begins reviewing documents to assess credit risk. They use Inscribe for this process, as well. If a bank statement wasn’t collected during onboarding, they’ll ask for one the during underwriting process and use Inscribe to verify the document’s authenticity. 

“We’ve embedded Inscribe into our onboarding and underwriting workflows, and we don’t intend to change that.”

Rajat Bhatia • Senior Director & Head of Risk Management, TripActions

Result

Rajat enabled his organization to expand their total addressable market for their payments product while intelligently managing risk

Rajat believes that one of the key elements of being a risk management leader is to never be complacent. 

“Everyone in the industry needs to keep evolving, because the adversary — the people trying to commit fraud — are smarter, better resourced, and more creative than we can even imagine,” he said. 

Because TripActions works primarily with businesses, Rajat said that Inscribe saves them $100,000 or even hundreds of thousands of dollars each time a fraudulent document is detected. 

“The platform pays for itself,” he said.  

“Inscribe is a foundational risk management tool right alongside Experian and Dun & Bradstreet.”

Rajat Bhatia • Senior Director & Head of Risk Management, TripActions

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